BWRD Return & Exchange Policy

At BWRD, we want you to be fully satisfied with your purchase. Please review the policy below for details on defective product claims and change-of-mind returns. For any questions, reach out to us at infobwrdstore@gmail.com.

 

1. Return Shipping Responsibility

Return shipping for change-of-mind returns is the customer's responsibility and cost. Customers may arrange their own courier and should use a trackable service with proof of postage.

For verified defective items, BWRD covers return shipping (see Section 5).

 

2. Return & Exchange Eligibility

2.1 Return Timeframe

Change-of-mind returns must be initiated within 2–3 days of receiving your order.

 

2.2 Condition Requirements

• Item must be unworn, unwashed, with original tags attached.
• Items with odour, stains, or visible wear will be rejected on inspection.
• Underwear or hygiene-sensitive items are non-returnable.

 

2.3 Sale / Clearance Items

Items marked Final Sale or Clearance are not eligible for return, exchange, or refund unless defective.

 

3. Change of Mind Returns — Process

1.    Email infobwrdstore@gmail.com with your order number and reason for return.

2.    Once approved, you'll receive a Return Authorization (RA) number — include this with your returned package.

3.    Return shipping is the customer's responsibility (see Section 1). We recommend a trackable courier.

 

4. Refund Policy

• Refund initiation: 5–7 days after your return is received and inspected.
• Bank/payment processing: up to 30 days from initiation, depending on your bank or payment provider.
• Shipping charges are non-refundable.
• Refunds are issued to the original payment method. 

 

5. Exchange Rules

• Exchanges are available for a different size or color, subject to availability.
• Any price difference between the original and replacement item must be settled before the exchange is processed.
• Sale/Clearance items are not eligible for exchange.

 

6. Defective / Faulty Items

6.1 What Qualifies as Defective

• Torn or frayed fabric
• Broken zippers, buttons, or fasteners
• Misaligned or faulty stitching
• Discoloration, stains, or misprints

Damage caused by normal wear and tear, improper care, or misuse is not considered defective.

 

6.2 Reporting Window & Resolution

Defective claims must be reported within 15 days of delivery:

 

Reporting Window	Resolution Offered
Days 1–7 (first week)	Cash refund or store voucher
Days 8–15 (second week)	Exchange only

 

• Voucher terms: issued within 3–10 business days, valid for 30 days from issue.
• Cash refunds: processed within 30 days of the approved claim.

 

6.3 Claim Process

1.    Contact infobwrdstore@gmail.com with photos and a description of the defect.

2.    Once verified, we'll issue a Return Authorization (RA) number.

3.    Return shipping is covered by BWRD for verified defective items — a prepaid label will be provided, or your cost reimbursed after receipt.

4.    Some defective items may not require physical return, depending on evaluation from the photos provided.

5.    Once inspected, we proceed with the agreed resolution: replacement, repair, or refund.

 

6.4 Exceptions

• Final Sale / Clearance items are not eligible unless defective.
• Defects caused by failure to follow care instructions are not covered.
• Altered or customized products are not eligible for a defective claim.

 

7. Processing Time

• Standard processing: 2–4 business days.
• High-volume / launch periods: 6–10 business days — we'll flag this on our site during major drops.

 

8. Return Parcel Responsibility

The customer is responsible for the parcel until it reaches BWRD and is confirmed received.

 

9. Out-of-Stock Exchange Items

If your requested exchange size or color is unavailable:

• A similar-value replacement may be offered.

 

10. Frequent Returns

BWRD reserves the right to refuse returns or exchanges where we identify an unusual return pattern or misuse of this policy.

 

This policy was last updated 14th August 2026.