BWRD — Incorrect Shipment Policy

This policy covers cases where the item you received doesn't match what you ordered. For defective products, see our Defective Product Policy. For change-of-mind returns, see our Return & Exchange Policy.

1. Definition of an Incorrect Shipment

An incorrect shipment occurs when a customer receives a product different from what they ordered. This includes:

• Wrong item (different from the product ordered)
• Wrong size or color
• Incorrect quantity

Items that are damaged or flawed are handled separately under our Defective Product Policy, not this one.

 

2. Reporting an Incorrect Shipment

• Time frame: Report incorrect shipments within [7 days] of receiving your order — this is a fulfillment error on our end, so we've kept the window short and simple; adjust if you'd prefer to match your 15-day defective-item window instead.
• Contact: Email infobwrdstore@gmail.com with the following:
• Order number
• Photos of the item(s) received, including tags or labels
• A description of the issue (wrong item, size, color, or quantity)

 

3. Resolution Process

1. Once your claim is reviewed and confirmed, we'll issue a Return Authorization (RA) number to include with your return.
2. Return shipping is covered by BWRD — since this is our error, we'll provide a prepaid shipping label or reimburse your shipping cost.
3. Once we receive the incorrect item, we'll send out the correct product as originally ordered, subject to availability.
4. If the correct item is unavailable, you may choose a refund or store credit instead.

 

This policy was last updated 14th August 2026.